Penguin Never Split the Difference: Negotiating as if Your Life Depended on It

A former FBI hostage negotiator offers a new, field-tested approach to - effective in any situation.'Riveting' Adam Grant'Stupendous' The Week'Brilliant' GuardianAfter a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. PRAISE FOR NEVER SPLIT THE DIFFERENCE'My pick for book of the year.' Forbes'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster£' Daily Mail'Filled with insights that apply to everyday negotiations.' Business Insider'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.'A business book you won't be able to put down.' Fortune

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