FatFace - Matching products for START15

About FatFace

Founded in 1988 by Tim Slade and Jules Leaver, FatFace was originally inspired by the name of a black mountain ski run in Le Face. The business originally started as a means to fund the founders skiing, but has continued to grow into one of the most recognised high street brands in the UK. In 2007 FatFace was acquired for £360 million and was going to be floated onto the London Stock Exchange, but this was ultimately cancelled due to lack of confidence by prospective stockholders. FatFace was subject to a ransomware attack in 2021, paying $2 million to the cyber criminals to recover data. FatFace has teamed with a number of brands like Raleigh to deliver new collections.

What do FatFace sell?

Women's clothing

Find the perfect look for all seasons with the FatFace collection of clothing. Enjoy your time outdoors with lightweight layers and waterproof jackets, or warm up with cosy hoodies. There's a wide selection of knits and jumpers and this is one of our favourite categories. We also love their selection of dresses, with both light Summer styles and warm thick material winter designs. There's a wide range of jeans, tops and swimwear. Don't forget to check out the collection of pyjamas and nightwear for those chilly Winter nights.

Men's clothing

Whether you're looking for your new favourite jumper or a comfy, durable pair of jeans, FatFace has a great selection for men. One highlight is the selection of shirts. Choose from different designs like print, plain and check shirts. Plus, complete the look with overshirts and wave goodbye to short reaching sleeves with the tall collection. The nightwear collection is also large with comfy and soft outfits as well as furry warm slippers. You'll also see promotions often on things like socks and underwear.

Kids & baby

Shop complete looks for babies, girls and boys. We love the selection of very cute and cosy onesies and pramsuits, but you'll also find a number of babywear gift sets and puddlesuits. Keep the kids warm with coats, jumpers, trousers and swimwear. There are some great styles all year round but we have to single out the Autumn collections as particularly worthwhile.

Accessories & home

Perhaps not immediately known for homeware, FatFace have a great selection of bedding sets and cost. Add a finishing touch to your outfit with belts and jewellery and you can even get the dogs prepared for the wet weather with coats! The bath and body collection makes for great gifts all year round for that special someone.

Footwear

Find a range of sturdy Chelsea boots, hiker boots and fashionable riding boots. Hit the streets in casual footwear with some really cool leather trainer styles. Where FatFace shows off is in their collection of slippers. Whether you're looking for slipper boots or want something more classic, you'll find more than enough options for style and material.

FatFace Frequently Asked Questions

Why is it called FatFace?

The company founders named the company FatFace after the Face de Bellevarde slope in Val-d'Isère.

Does FatFace have a Black Friday sale?

FatFace does take part in Black Friday sales. Black Friday 2022 takes place on November 25th, in 2023 it will be on November 24th and in 2024 it will be on November 29th. The FatFace Black Friday may go live anytime in November, with many retailers offering discounts for the whole month. Luckily, FatFace has a dedicated Black Friday page making it easy to find all the best Black Friday offers in one place.

Does Fatface do student discount?

Yes! FatFace offers a 10% student and graduate discounts through Student Beans.

Does FatFace offer NHS discounts?

FatFace offers both Key Worker and Military discounts of 20% online.

Do you need a FatFace account to place an order?

It's easy to make a FatFace account but no, it is not a requirement to create an account. You can place an order as a guest and still receive all the relevant tracking information.

What payment methods do FatFace accept?

FatFace accepts payments with VISA, VISA Debit, Mastercard, AMEX, Paypal, Apple pay and Klarna. It does not accept Visa Electron, Solo or Laser.

FatFace Important Information

Contacting FatFace

The FatFace help centre is easy to navigate and offers up a number of options for getting in touch with FatFace. There's a handy contact form on the help centre page that you can use to get in touch, but many people may find the other options easier.

The easiest option is to hop on their online live chat. You'll initially be connected to a virtual online assistant, but if the virtual assistant cannot resolve your issue it can put you through to an adviser. Live chat is available Monday - Saturday 10am - 4.30pm and Sunday 10am - 2.30pm.

If you'd prefer, you can Email FatFace at customerservices@fatface.com. The team are available to help 7 days a week and will aim to get back to you within 2-3 days.

You can call FatFace directly on +44 (0)330 124 0000. This service is available Monday - Friday 9am - 4pm.

FatFace Delivery

Standard tracked delivery is provided by EVRi and your order should arrive within 3-5 days. During busy sale periods it may take an extra one or two days for your order to get to you. You'll be given a delivery slot via text/email.

UK Express delivery is also available via EVRi and these deliveries should be with you between 1-2 working days.

Returns & refunds

FatFace offers a 30 day return period, though they are usually happy to extend this over the festive periods to account for gift shopping. Returns are FREE and easy. You can return your items to your local store or via post to receive a refund. Postal returns can be issued through Royal Mail or EVRi. The returns period does drop to 15 days for sale items.

FatFace Useful Links